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Advisory, Conciliation and Arbitration Service

Advisory, Conciliation and Arbitration Service

ACAS provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law.

The Advisory, Conciliation and Arbitration Service (ACAS) is a non-department public body set up by the Government. The purpose of ACAS is to improve organisations and working life through the promotion and facilitation of strong and good employment practices.


It may do this through a number of different mediums such as arbitration or mediation, although the service is perhaps best known for its collective conciliation function, this is resolving disputes between groups of employees or workers, often represented by a trade union, and their employers.


ACAS is an independent and impartial organisation that does not side with any particular party, but rather will help the parties to reach suitable resolutions in a dispute.


These days the employment world in the UK has typically moved away from large-scale industrial disputes that typified the late 1970s to the mid-1980s, when ACAS became a household name. Consequently, ACAS emphasis has moved towards helping businesses to prevent problems before they arise, by means of:

  • its telephone helplines
  • training sessions
  • providing different guidance’s.
  • providing booklets, leaflets and handbooks


In addition much of ACAS conciliation work is now focused on individual complaints to an Employment tribunal, where individuals claim their employer has denied them a legal right and the Early Conciliation Service.

Download the ACAS Code of Practice

For further information; http://www.acas.org.uk