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Do you know your consumer rights as Christmas shopping gets underway?

Do you know your consumer rights as Christmas shopping gets underway?
Premier Advocates > Legal Advice  > Do you know your consumer rights as Christmas shopping gets underway?

Do you know your consumer rights as Christmas shopping gets underway?

Do you know your consumer rights as Christmas shopping gets underway?

As the Christmas shopping season gets well and truly underway the high streets are bustling and people are searching for bargains online to find gifts for their loved ones this festive season. But do you know your consumer rights before you hit the shops? Understanding the law and making sure you know what to do should you have a complaint can help you save money and ensure you get the value that you deserve.

If you’ve bought a faulty item or believe something you brought didn’t offer the value promised, the good news is that most retailers are happy to offer you an exchange or refund. However, if they dismiss your complaints understanding exactly what protection you have can help.

As described and fit for purpose

When you make a purchase, whether for yourself or as a gift, you’re right to expect it to be as described and fit for the purpose it was designed for. If this isn’t the case, you can get a full refund within 30 days. If you’ve brought something at a reduced price your statutory rights still apply, unless faults were pointed out to you during the sale.

The rise of digital

The rising prominence of digital content means you’re likely to be purchasing something digital this Christmas, whether that’s a downloadable album or a DVD. Rules brought in last year mean for digital content that doesn’t work you can ask for a repair or replacement and, in some cases, receive a full refund. It’s also worth noting that you may be able to claim compensation if faulty digital content causes damage to your device.

Retailers are responsible for deliveries

If you have chosen to avoid the chaos of the high street in favour of online shopping, you can end up with numerous parcels being delivered. If a parcel doesn’t turn up or is left with a neighbour when you didn’t agree to it, it’s the responsibility of the retailer to sort it out.

Be careful with private sellers

You can bag some great Christmas gifts at discount prices if you search for private sellers but, be warned, your consumer rights aren’t as strong compared to when you make a shop purchase. The items should still be as described but if it turns out they aren’t of the quality expected you’ll often find it difficult to get your money back.

Check your rights during sales

If you’re making plans to spend during the New Year sales, you may need to be extra cautious. Many shops offer extra rights and protection for customers, such as offering an extended period for you to make returns. However, during sales you’ll often find that retailers revert to statutory rights. If you’re unsure about a discounted item it’s always a good idea to check your rights before you make a purchase.